If, when delivery is taken, the Customer visibly and clearly, without needing to tamper with the delivery packaging or that of the item, detects that an item is faulty due to damage inflicted during shipping, or they detect, in the same way, that the goods received are wrong, they must indicate this on the delivery note, and notify El Ganso by email to info elganso. El Ganso will examine it and inform the customer as to whether they are entitled to a replacement. Returns of products that are not in the same condition as that in which they were received, or that have been used beyond the mere opening of the product, will not be permitted.
The item will be refunded or replaced as soon as possible and, in any case, within 30 days as of the date on which we send an email confirming that the refund or replacement of the non-compliant product has been admitted. In these cases, El Ganso will refund the purchase amount within a period of 30 days as of the receipt of the communication from the User requesting the refund. The refund shall be made via the same payment method that was used to make the purchase, or by bank transfer made into the account indicated by the User.
Send the articles in their original packaging to the following address. Please remember that shipping costs are borne by the customer. Then, send an email to atencioncliente elganso. The return and exchange policy shall apply if the product is returned clean, undamaged, and unused with the original labels included. Click on the product you intend to buy to see it in detail. Your items will be added to the Shopping Bag.
From the Shopping Bag you can review the items added. Checkout consists of 6 simple steps: My account: Login as a returning customer or register and enjoy the advantages of being an El Ganso customer. You can also continue with your purchase without registering. Select your billing address, and delivery address. You can enter new addresses in both fields. You can also select store pick up.
Select your preferred shipping method. Form of payment: Select your preferred form of payment. Order confirmation: Review your order details. If you agree click the place order button. If you have opted to pay by credit card or PayPal you will be redirected to the payment gateway to enter your details. Once your purchase is complete you will receive an order confirmation by email.
If you agree click the place order button. Chaquetas de invierno. Cortefiel Americana algodón slim fit Azul Tallas disponibles 46 48 50 52 54 56 Borrar filtros Mostrando 28 productos Filtro Elegir filtros Cerrar. Americana de hombre Polo Ralph Lauren regular de rayas
You will be able to track the shipment thanks to the tracking number you will receive in a second email. Enjoy it! If you would like to receive an invoice, forward your order confirmation along with your invoice details to atencioncliente elganso. We will send your invoice via email as quickly as possible.
You can pay with any type of card. In addition La Caixa uses a secure server equipped with the latest technology to ensure data protection safety. For standard shipping the maximum delivery time is estimated as business days depending on the destination. During sales and promotions periods, delivery may take up to 7 business days.
If you are a registered customer you can track your order from your account. If you are not registered you can phone our Customer Service Department: Returns within 30 days after receipt of order: At the store you can request a non-expiring voucher or the amount refund.
In that case, our colleagues will notify us once they have received the product, and we will proceed to refund the amount. You can also ship the item s to our web store which address you can find below. Customers are responsible for return shipping costs. Having received the item and verified its condition, we will refund the corresponding amount. Items must be returned with the label, unused, and in good conditions. Return address is: Inside the parcel you should indicate your full name and order number. Please send an email to atencioncliente elganso.
You can have a look tour Return Conditions here www. Exchanges within 30 days from receipt of order: The easiest way to exchange an item is to visit any of El Ganso stores excluding department stores El Corte Inglés and Galeries Lafayette and El Ganso Outlets, and present the order confirmation.
At the store you can exchange the item for another size, another item or request a non-expiring voucher. You can also do so by email: You can exchange the item for another size or another article of the same amount, subject to availability.
In this case the delivery agent who collects the item to be exchanged, delivers the new item. There is no charge for shipping costs on the first exchange. The Return and Exchange Policy only applies to returned items which are clean, undamaged, unused, and with the original labels. Consult other terms and conditions at www.
Yes, from Monday to Thursday from 9 a. Yes, provided the order has not entered the packaging and shipping process. You can request cancellation by calling our Customer Service Department: Borrar filtros Mostrando 28 productos Filtro Elegir filtros Cerrar. Borrar filtros. Categorías Mostrar todas las categorías.